Privacy Policy

Dear customers and visitors of Sybai e-shop websites,

We appreciate your confidence, and besides from and quick and top-quality handling of your orders, also protection of your personal data and rights is part of our interest. In particular right to be fully informed on how, for what purpose and by whom are the data about your person or business that you provide to us used and processed. Our company SYBAI tackle s.r.o., that is running this e-shop, has treated, treats and will continue treating with personal data of our customers in accordance with the GDPR. 


Information mentioned below describe how we handle information, that is provided to us through the use of this website. SYBAI tackle s.r.o. is committed to securing and handling your personal data in accordance with the Czech Personal Data Protection Act. The principles are valid from 01.05.2018 and SYBAI tackle s.r.o. reserves the right to change, especially in the event of any changes in the laws or implementing regulations.


The personal data administrator, in accordance with Article 4, part 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (further only "GDPR"), is SYBAI tackle s.r.o. with its registered office at Holická 1173/49a, Olomouc, 779 00, Czech Republic. Reg. No. 27814033, registered in the Commercial Register kept at the Regional Court in Ostrava, file number C 30439 (further referred to as the "Administrator").

The contact details of the administrator are:

SYBAI tackle s.r.o.

Holická 1173 / 49a

779 00 Olomouc

Phone: +420 581 111 322, +420 581 111 422


By providing your personal data, you agree to their processing and administration, under the terms of use contained in this written privacy policy, in accordance with applicable laws, in particular with Act No. 101/2000 Coll. and Act No. 480/2004 Coll., as well as in accordance with the Civil Code of Czech Republic.


Main reason for obtaining your personal data is fastest and best possible processing of your order, question, reclamation or product return. Also for targeted offer of products and services, as well as marketing events.

To ensure contract fullfilment

Providing the information, services, products you are asking for

Providing information, services, products that we believe you might be interested in to you by using the email address you provided us with

Changes notification

To ensure content and effective presentation on our site

To send marketing quotes in case you provide your email address in the newsletter form, including your consent to its sending, which you can revoke at any time. You can also request an invalidation by email sent to our email address, or by phone on +420 581 111 322 or +420 581 111 422

To make sure the same thing in the law paragraphs:

Legitimate reason and purpose of processing personal data

The legitimate reason for processing your personal information is

• performance of the contract between you and the administrator under Article 6 (1) b) GDPR

• the legitimate interest of the administrator in providing direct marketing (in particular for sending business messages and newsletters) under Article 6 (1) f) GDPR

• Your consent to processing for the purpose of providing direct marketing (in particular for sending business messages and newsletters) pursuant to Article 6 (1) a) GDPR in conjunction with Section 7 (2) of Act No. 480/2004 Coll., on specific information company services in the case of not delivering the goods or services.

The purpose of processing personal data is

• arranging your order and exercising the rights and obligations arising from the contractual relationship between you and the administrator; personal data necessary for successful order execution (name and address, contact telephone number and e-mail address), personal data provision is a necessary requirement for the conclusion and performance of the contract, without personal data it is not possible to conclude the contract to be fulfilled by the administrator

• sending business messages and doing other marketing activities.

Administrators automatically make individual decisions within the meaning of Article 22 GDPR. You have given your explicit consent to such processing.


Below is a list of the information we can get from you, including the underlying reasons for what these are. We do not always get all the information below, it always depends on the reason. For example, if you chose a cash on delivery as your payment method, we will not know your bank account or need it. However, if you return your purchased goods within 14 days, we need to send you the money back and we will need your account number. The list below may be object of change or update in the future

Name and surname - required to complete the order

Place of residence or delivery address - required to complete the order

E-mail address - required to complete your order or your query, claim, return of goods

Phone number - required to complete the order

Bank connections - required to transfer funds, for example when you return the goods


All the data are stored on secured server, that is protected by e.g. passwords, so we would prevent unauthorized access. We have also adopted technical measures to keep personal data safe in paper form as well (for example, contracts).Administrators employees have access to your data, but only to those necessary to perform the job, which is ensured by the set access rights and passwords to all administrator systems. You agree that the administration of your personal information will be done automatically, using the automatic and other tools of the information system we use.


We only provide your data to businesses that provide service related to the smooth execution of your order and service with regard to comfort and the best possible customer service. We only provide these subjects with a vital part of your data. These are in particular shipping companies, companies providing banking services, such as a payment gateway, IT service providers such as this e-shop, behavioral analysis and purchasing processes on our site, such as Google Analytics, the company providing marketing services to us as well as companies that act as a personal data processor for us.

We may also transfer your personal information to the parties for which we will consent to your transmission.

With all these cooperating companies, we have contracts in line with personal data protection (GDPR).

We may also share your personal information with third parties if we are required to provide this information to meet the statutory obligation.


For marketing purposes, we manage your data for 10 years, which is the period of validity of the consent you give us through our website, unless of course you call it earlier.

We hold the data for as long as necessary to perform the obligations and rights arising from the contractual relationship between the administrator and you. Which is currently 15 years since the termination of the contractual relationship.

Once the legal retention period expires, your data will be deleted.

By withdrawing your consent to receive newsletters, which can be easily done by clicking on the link in the newsletter that is sent to your e-mail box, we will delete the information immediately.


What are your rights under the GDPR legal terms and conditions, that is, in connection with the processing of your personal data, please indicate below, below. If you have questions, do not hesitate to contact us.

You have the right to access your personal data under Article 15 of the GDPR

So you have the right to request a listing of the data stored in us. We make the listing according to the current option in the format that will allow us to use our information system. We will not execute the statement if its disclosure would be prejudiced and the rights and freedoms of others will be compromised.

You have the right to correct your personal data under Article 16 of the GDPR

If you find that the data stored in us is old, inaccurate or incomplete, you may request us to add and repair it.

You have the right to delete personal information ("to be forgotten") under Article 17 of the GDPR

If we do not have a valid legal title, or we have personal data after the statutory time of deposit, we need to delete the personal data. By law, deletion can not be made when the processing of personal data is performed on the basis of contract performance or legal obligation.

You have the right to limit the processing of personal data under Article 18 GDPR

At your request, or if you object to the processing of your data on the basis of a legitimate interest, the processing of the data will be restricted during the assessment of the objection.

You have the right to data portability pursuant to Article 20 GDPR

You may request us to extract the data in a transferable form, namely the data you have provided to us and we do it in electronic form. The format of these portable data will be as allowed by our information system.

You have the right to object at any time to the processing of your personal data under Article 21 of the GDPR

You have the right to withdraw your consent at any time

In all cases where processing of your personal data is made on the basis of your consent, you will be terminated. The consent can be revoked electronically by sending it to the email address of the administrator ( or in writing to the address of the administrator SYBAI tackle sro, Holická 49a, Olomouc, 779 00. In case of newsletter subscription, you can revoke the sending by clicking on the link in the newsletter.

You have the right to file a complaint with the Office for Personal Data Protection

If you believe that your privacy has been violated, we, or our co-operating and authorized persons, process your personal data in violation of law or protect your privacy, you have the right to file a complaint with the Office for the Protection of Personal Data data at Pplk. Sochora 27, 170 00 Praha 7. The website is


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